Shipping & Returns Policy
Effective Date: 15 June 2025
Applies to UK and International Orders
Returns & Refunds
We offer refunds on most items within 30 days of delivery, provided items are returned in the same condition they were sent.
Non-returnable items:
- 🎵 Opened or unsealed vinyl (unless faulty)
- Items marked “warehouse finds” or “no returns”
- Replacement items
- Bulk orders (3+ of the same item)
- Products from our “Out of Print” section
Vinyl Colour Variations
🎨 Due to the vinyl manufacturing process, colour variations are normal. Opened items cannot be returned based on unexpected colour differences.
Shipping Costs
📦 Shipping charges are non-refundable, unless the item is faulty or not as described.
Orders Returned to Sender
If an order is returned due to an incorrect address, delivery refusal, or missed collection:
- We’ll contact you to resolve the issue.
- You may be charged additional shipping for re-delivery.
- If you choose not to reship, we will refund the product minus a 10% restocking fee.
Cancellation Policy
❌ You have the right to cancel a physical product order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.
A 5% cancellation fee may apply to customer-initiated cancellations.
International Orders (Non-UK)
🌍 We do not accept returns or offer refunds on international orders.
All international shipments include shipping insurance that covers the item and delivery cost.
If your parcel is lost, delayed, or damaged:
- We will file an insurance claim on your behalf.
- If approved, we will refund you the claim amount.
- If denied, no refund will be issued.
Bulk Orders
📦 For orders including 3 or more of the same item:
- Shipping is non-refundable.
- You are responsible for all return shipping costs.
- A 15% restocking fee applies to refunded items.
Faulty or Damaged Items
🛠️ If your item arrives damaged or defective:
- Contact us within 30 days of delivery.
- Under the Consumer Rights Act 2015, you are entitled to a full refund, replacement, or repair.
We may request photos or additional details to process your return.
General Shipping Information
📦 Shipping times are estimates and transit times may vary. While we usually ship the next business day, please allow up to 5 business days for handling.
All orders include free shipping insurance, covering both item value and delivery cost. In the event of a lost or damaged parcel, an insurance claim will be filed on your behalf:
- If the claim is approved, we will send a replacement.
- If no replacement is available, we will issue a refund.
- If the claim is denied, no refund or replacement will be issued.
🚚 Shipping charges for premium services (non-standard shipping) are non-refundable.
Pre-orders & Mixed Orders
🕒 Pre-order street dates are tentative and may change.
If your order contains both in-stock and pre-order items, we will ship everything together once all items are available.
👉 To receive in-stock items sooner, please place separate orders.
Bulk Orders & Flat Rate Shipping
📦 Flat rate shipping is intended for individual consumer use.
We reserve the right to request additional postage fees for bulk purchases made using this option.
International Shipping 🌍
All international orders include shipping insurance.
If your parcel is lost or damaged in transit:
- We will file an insurance claim on your behalf.
- If approved, we will refund you the claim amount.
- If denied, no refund will be provided.
💼 Duties, taxes, and customs fees are the responsibility of the customer.
Contact Us
📩 For shipping or returns support, please get in touch: